FAQ's

Digital products are delivered in .zip archived file format.  Most desktop computers come with programs that will easily read .zip files. For Mac OS users, double clicking to uncompress .zip files is native. Users of older PC operating systems before Windows 10, will need to download a third party program like 7-Zip or similar, to uncompress the files. Please do not use a mobile device or tablet to access the downloads, since these devices do not typically have the capability to uncompress these files.

Download links for digital products are delivered in their own separate email. When placing an order, you will receive one email for your order confirmation, and then a separate email containing links for your download. If neither of these have been received, please be sure to check your spam folder, as they may be caught in there. If for whatever reason these emails are not received after placing an order, contact us, and we’ll get these to you right away.

You should be able to watch your video tutorials by double clicking on each of your downloaded MP4 video files. If your device does not have a video player installed then you may need to download a third party media player. VLC Media Player is a free and open source cross-platform multimedia player and framework that plays most multimedia files. Please read our Disclaimer first before downloading any third party products.

If you have any technical support issues with your digital downloads please contact by going to https://johnt308.sg-host.com/contact-us/

Yes of course. We offer a full money-back guarantee for all purchases of digital products made on our website. If you are not satisfied with the digital product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase.